knxsense

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Terms of Service

Version 2026-09-22 · Deep Indigo Oy

1. Parties and formation of the agreement

The service is provided by Deep Indigo Oy (the "Service Provider"). The Customer is the business in whose name the account has been created.

The agreement is formed when the Customer creates an account and accepts these Terms. Acceptance is recorded together with the version identifier, a timestamp and the IP address. The Customer's business identifier may be verified against a public register.

The service is intended exclusively for businesses. It is not offered to consumers, and the provisions of the Finnish Consumer Protection Act (kuluttajansuojalaki) do not apply to this agreement.

Any separate written agreement shall prevail over these Terms to the extent that it expressly provides otherwise.

2. The service

KNXSENSE records KNX bus telegram traffic, compiles statistics from it and helps to detect anomalies. The service also includes storage of the site's ETS project, remote access to the site's KNX/IP gateway, e-mail notifications and an analysis feature (KNX Assistant). The current scope of the service is described within the service.

3. Right of use and the Customer's responsibilities

The Customer is granted the right to use the service for the duration of the subscription period. The Customer is responsible for keeping its credentials secure and for all activity that takes place on its account. The Service Provider is entitled to assume that any person acting through the account is authorised to act on behalf of the Customer.

The Customer is responsible for ensuring that it has the permission of the owner or occupier of a site to connect the site to the service and to record its bus traffic, and that it holds the necessary rights to the material it stores in the service, such as ETS projects.

Prohibited use. The Customer shall not:

Illegal content. The Service Provider may remove, or disable access to, content stored in the service that is illegal or in breach of these Terms. The Customer will be notified of the measure and the grounds for it. Notices of illegal content and communications from authorities may be submitted to support@knxsense.com in Finnish or English.

The Service Provider may restrict use or lock the account if this section is breached or if the use endangers the security of the service or the service provided to other customers. Use will be restored once the cause has been removed.

4. Free trial

A new Customer is entitled to a free trial period of 30 days, during which one site may be connected to the service. The trial is available only once per business identifier or e-mail address. During the trial, use of the analysis feature is limited to the amount stated in the service.

The trial requires a payment card to be provided. The card will not be charged during the trial.

When the trial ends, the subscription automatically continues as a paid subscription for an indefinite period in accordance with the price list then in force. If the subscription is terminated during the trial, it ends when the trial ends and no charge is made.

5. Prices and payments

The applicable price is stated when the subscription is taken out. The monthly fee is invoiced in advance for each period. Prices are exclusive of value added tax, and VAT is added in accordance with the legislation in force. In other EU countries, no VAT is added to the prices on the basis of the reverse charge mechanism, which requires a valid VAT identification number. The Customer is responsible for the accuracy of the tax identifiers it provides.

Usage-based charges. Additional sites added during a billing period and analysis feature responses in excess of the included allowance are invoiced in arrears on the next invoice at the price stated in the service. Use of the analysis feature in excess of the included allowance requires the Customer's approval in the service. Any unused allowance does not carry over to the next period. No refund is given for a site deleted part-way through a period.

Price changes. Notice of a price increase will be given at least 30 days before it takes effect, and it will take effect no earlier than the start of the next billing period. If the Customer does not accept the increase, it may terminate the subscription so that it ends before the increase takes effect.

Stripe acts as the payment service provider. Card details are provided directly to the payment service provider and are not stored in the Service Provider's systems.

If a payment remains unpaid despite reminders, the account will be locked in accordance with section 13. If the overdue invoice is paid during the lock period, access is restored.

6. Data and rights

The data collected from sites belongs to the Customer. The Service Provider processes it only to provide and maintain the service and to investigate faults. The data can be exported in a machine-readable format throughout the subscription. The Service Provider does not sell the data or disclose it to third parties other than to the subcontractors named in the Privacy Notice or where required by law.

The Service Provider may use statistical and technical data arising from use of the service, as well as feedback given by the Customer, to develop the service. Such data will not identify the Customer, the site or any individual.

Sharing a site. The Customer may share an individual site with another business with viewing or administration rights. Sharing discloses the site's data to the recipient, and the Customer is responsible for the legal basis for the disclosure. A share may be revoked at any time.

Rights in the service. The service and its software, user interface, documentation and databases are the property of the Service Provider or its licensors. The Customer is granted, for the subscription period, a non-exclusive and non-transferable right to use the service in accordance with this agreement. This does not apply to the Customer's data.

7. Processing of personal data

To the extent that the data collected from sites contains personal data, the Customer is the controller and the Service Provider is the processor. These Terms, together with the Privacy Notice, constitute the data processing agreement referred to in Article 28 of the GDPR.

Subject matter, duration, nature and purpose
Recording, compilation, analysis and storage of bus traffic in order to provide the service for the duration of the subscription.
Types of personal data and categories of data subjects
As described in the Privacy Notice.
Instructions
The Service Provider processes the data only to provide the service and on the Customer's documented instructions, including with regard to transfers outside the EU, unless otherwise required by law. These Terms and the settings of the service constitute the Customer's instructions. The Service Provider will inform the Customer without delay if, in its opinion, an instruction infringes the law.
Confidentiality and security measures
The data is processed only by persons who have committed themselves to confidentiality. The security measures are described in the Privacy Notice.
Sub-processors
The Customer gives its general prior authorisation to the sub-processors named in the Privacy Notice. Notice of any new sub-processor will be given at least 30 days in advance, and the Customer may object to the change on reasonable grounds or terminate the subscription without penalty. Sub-processors are bound by contract to equivalent data protection obligations, and the Service Provider is liable for their performance.
Assistance
The Service Provider assists the Customer in responding to requests from data subjects exercising their rights and in complying with its obligations concerning security of processing, personal data breaches, data protection impact assessments and prior consultation (Articles 32–36 of the GDPR).
Personal data breaches
The Service Provider will notify the Customer of a personal data breach affecting the Customer's data without undue delay and no later than 48 hours after becoming aware of it.
Return and deletion of data
The Customer may export the data in a machine-readable format during the subscription and request it in writing during the lock period. Thereafter the data will be deleted in accordance with sections 12 and 13, unless the law requires it to be retained.
Audits
On request, the Service Provider will provide the information necessary to demonstrate compliance with this section. The Customer is entitled to an audit once a year, at its own expense and at a time to be agreed.

8. Retention periods

Bus data collected from a site is retained for 400 days and is available throughout that period. Metrics calculated from the data and the site's ETS project are retained for as long as the account remains active.

9. Availability and changes

The service is provided “as is”, in its then-current form. No service level commitment is made regarding availability. The Service Provider will endeavour to give advance notice of planned maintenance. The Service Provider may develop and change the service; advance notice will be given of changes that materially impair the service, in which case the Customer may terminate the subscription with immediate effect.

Continuity of recording. The service records the traffic that it receives from the site. No guarantee is given that recording will be uninterrupted, and bus traffic cannot be collected retrospectively. An outage or gap is not a defect in the service where its cause lies outside the Service Provider's server infrastructure, for example in the site's network connection, power supply, the recording device, the KNX/IP gateway or any other bus device, or in a change made at the site. The Customer is responsible for the equipment, network connection and power supply at the site. No compensation is payable for an outage.

Notifications. The delivery or timeliness of notifications sent by the service is not guaranteed.

Third-party services. Some functions (for example, the language model, maps and weather data) are based on third-party services, for whose availability the Service Provider is not responsible.

10. Remote access

The service provides remote access to the site's KNX/IP gateway without requiring an inbound port to be opened in the Customer's network. The connection is limited to the KNX bus and does not give access to the rest of the site's network. The Customer is responsible for what it does via remote access; writing to the bus and programming devices are carried out under the Customer's responsibility.

11. Analysis feature

The analysis feature uses a third-party language model, to which only the minimum data necessary for the response is disclosed. In addition to the site's own data, device documentation published by manufacturers may be used as sources.

The analysis feature's responses are interpretations, not evidence. They may be inaccurate or incomplete, and they are intended to support the work of a professional. The Customer is responsible for any action taken on the basis of them.

12. Deleting an individual site

The Customer may delete a site at any time with the site owner's rights. The site is marked for deletion and is deleted after 24 hours; the marking may be cancelled before then. Deletion removes the site and all data relating to it, including the ETS project. Deletion is irreversible. The Customer should export any data it needs before deletion. Data is removed from backups in line with the normal backup rotation.

13. End of the subscription and deletion of data

The Customer may terminate the subscription at any time. The subscription remains in force until the end of the paid period, and no refund is given for a period already paid.

Lock period. When the subscription ends, the account is locked for 30 days. The data is retained, but no new data is collected and it is not possible to log in to the service. The lock is lifted if the Customer reactivates the subscription during that period. During the lock period, the Service Provider will provide the data in a machine-readable format upon written request.

The reason for the lock and the deadline for deletion are shown to the Customer in the service. When the lock period ends, the data is deleted and cannot be restored. Deletion is carried out by the Service Provider without undue delay; it does not take place automatically when the deadline expires. Data is removed from backups in line with the normal backup rotation.

The Service Provider may terminate the agreement with immediate effect if the Customer materially breaches these Terms or uses the service unlawfully.

14. Limitation of liability

The Service Provider's liability is limited to the amount paid for the service during the twelve months preceding the damage. The Service Provider is not liable for indirect damage, such as loss of profit or interruption of production, nor for damage caused by factors outside its server infrastructure (section 9).

The Service Provider is not liable for decisions, actions or omissions made on the basis of information, findings, notifications or analyses displayed by the service, nor for any failure of the service to detect or report something.

These limitations do not apply to wilful misconduct or gross negligence.

15. Changes to the Terms

The Terms may be amended. The version accepted by each Customer is recorded. Notice of material changes will be given at least 30 days before they take effect, and they require renewed acceptance. If the Customer does not accept a change, it may terminate the subscription so that it ends before the change takes effect. If acceptance is not given and the subscription is not terminated, the account will be locked on the date the change takes effect until the change is accepted. This lock does not result in deletion of data.

16. Force majeure

The Service Provider is not liable for delay or damage caused by an impediment beyond its control, such as an order of an authority, a large-scale disruption of electricity or telecommunications, the destruction of a data centre or the interruption of an essential subcontractor's service. If the impediment lasts for more than 60 days, either party may terminate the agreement with immediate effect, and the Customer will be refunded for the unused portion of the paid period.

17. Notices and assignment of the agreement

Notices from the Service Provider are sent to the account's e-mail address or displayed in the service, and they are deemed to have been received on the following business day. Notices from the Customer shall be sent to support@knxsense.com.

The Customer may not assign the agreement without the Service Provider's written consent, except in connection with a transfer of business or a corporate restructuring. The Service Provider may assign the agreement in connection with a business transfer or corporate restructuring by notifying the Customer; if the assignee is not established in the EU, the Customer may terminate the agreement with immediate effect.

18. Governing law and disputes

The agreement is governed by Finnish law, excluding its conflict of laws rules. Disputes shall be resolved primarily through negotiation and, failing that, by the District Court (käräjäoikeus) of the Service Provider's domicile.

Language versions. These Terms have been drawn up in Finnish, and the Finnish-language version is the only binding version. The Service Provider publishes AI-assisted translations of the Terms into English, German, French and Spanish for the Customer's convenience. If a translation is incomplete, deviates from or conflicts with the Finnish-language version, the Finnish-language version shall prevail and the Terms shall be interpreted in accordance with it.

19. Contact details

Deep Indigo Oy
Business ID 3579661-9
Tykistökatu 4, 20520 Turku, Finland
support@knxsense.com

Language versions

This document is a translation of the original Finnish-language Terms of Service. It has been prepared with the assistance of artificial intelligence and is provided solely to help the Customer understand the Terms. The Finnish-language version is the only legally binding version. In the event of any omission, discrepancy or conflict between this translation and the Finnish-language version, the Finnish-language version shall prevail and the Terms shall be interpreted in accordance with it. The Finnish-language version is available at app.knxsense.com/kayttoehdot.

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